Refund Policy

📋 Summary

SparkStudy subscriptions are generally non-refundable. However, if you are enrolled in an accredited electrical trade program and need to withdraw, you may be eligible for a refund if you request within 30 days of purchase with supporting documentation.

✅ Refund Eligibility

A refund may be considered only if ALL of the following conditions are met:

• You are currently enrolled in an accredited electrical trade or apprenticeship program
• You can provide official enrollment documentation (class schedule, acceptance letter)
• You can provide official grade documentation or proof of program withdrawal
• Your request is submitted within 30 days of the original purchase date

❌ Not Eligible for Refund

• Change of mind or dissatisfaction with content
• Failure to pass an exam after using the platform
• Account suspension due to terms violations
• Requests submitted more than 30 days after purchase
• Incomplete documentation submissions

⏱ Processing Timeline

1. 1
   Submit your request using the form below with all required documents.
2. 2
   Review (5–10 business days) — our team reviews your documentation for eligibility.
3. 3
   Decision notification — you'll receive an email with the outcome.
4. 4
   Refund processing (7–14 business days) — approved refunds are returned to your original payment method.