Frequently Asked Questions
How does licensing compliance work with your platform?
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SparkStudy is designed by electricians and instructors to align with CEC (Canadian Electrical Code) standards and provincial licensing requirements. Our content and assessments are updated annually to reflect current exam standards. All institutional accounts include licensing documentation and compliance reporting.
How long does setup take?
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Most institutions are up and running within 1-2 weeks. Our onboarding team will help you import student rosters, configure your curriculum, and train your instructors. We handle all the technical setup so your team can focus on teaching.
Can we manage multiple programs across different locations?
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Yes. SparkStudy supports multi-location management, branch-specific analytics, and centralized or distributed instructor assignments. You can manage Period 1 and Period 2 programs independently or together across your institution.
What kind of support do you offer?
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Starter plans include email support with 24-hour response times. Professional and Enterprise plans include phone support, dedicated account managers, and priority implementation. We also provide instructor training materials and student tutorials.
How is student data protected?
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We comply with PIPEDA (Personal Information Protection and Electronic Documents Act) and provincial privacy regulations. All data is encrypted in transit and at rest. We never share student data with third parties without explicit consent. You have full control over data retention and export.
What happens if we want to cancel or switch platforms?
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You can cancel anytime with 30 days notice. We'll provide a complete export of all student data, progress reports, and assessments in standard formats. No lock-in contracts, no hidden fees.